When a family decides that a memory bear would be a good way to remember their loved one, their request is made by a personal phone call to me. Without the phone call, there would be no personal involvement…no consideration for who the bear is for. It would only be another product.
During this call, a family member and I talk about what they would like and how it can be accomplished. The details are worked out and their memory bear request is complete. A family may request one bear or ten bears and because of the phone call, each bear is made with thoughtful consideration for their loved one.
The most important part of the conversation is when they share with me who the memory bear is for and whatever they would like to share about their loved one. This is when the memory bear that I make for them becomes personal.