Picking up the phone and calling someone has an air of mystery about it. You know there will be a voice at the other end, hopefully human. You hope the voice will be friendly and welcome your call. You hope that the voice will listen to what you have to say. You hope that the voice will be understanding and helpful. All of this, you hope.
The phone is ringing…someone answers…the voice says “hello.” You don’t know it yet, but you will soon realize all that you have hoped for in the voice…friendly, welcoming your call, listening to what you have to say, understanding and helpful is in the voice that just said, “Hello, this is Bonnie. How can I help you?”